Get your Retention basic’s right to keep your customers longer

Get your Retention basic’s right to keep your customers longer

If you don’t get the basic’s right you will be losing around 50% of your customers.  Many fitness business get the basic’s wrong or perform them so poorly that it does not have any impact on retention.  Here are some basic retention must do’s:-

Cleanliness – make sure your facility is always clean.  This can easily be overlooked and have a big impact on why a customer will leave and join one of your competitors.

Friendliness – customer interactions are vital to improve retention.  Ignoring your customers is a sure fire way of losing them.

Good equipment – poor equipment or equipment that is broken down is something your customers will put up with for so long.

Ease of use – make everything that you do easy from joining to booking classes.

These are just a few of the basic’s that can help retention in a fitness club.  For more information contact us to discuss your situation.  

  • article on health tips
    Posted at 17:08h, 20 March Reply

    This is a topic which is close to my heart… Thank you! Exactly where are your contact details though?

  • masters in education
    Posted at 02:39h, 21 March Reply

    Pretty nice post. I just stumbled upon your weblog and wished to say that I’ve truly enjoyed browsing your blog posts. After all I’ll be subscribing to your feed and I hope you write again soon!

  • masters education
    Posted at 08:22h, 21 March Reply

    Right here is the perfect blog for everyone who really wants to understand this topic. You realize a whole lot its almost hard to argue with you (not that I really will need to…HaHa). You certainly put a fresh spin on a subject that’s been written about for a long time. Great stuff, just excellent!

  • online education
    Posted at 14:08h, 21 March Reply

    Its like you read my mind! You appear to know a lot about this, like you wrote the book in it or something. I think that you could do with a few pics to drive the message home a bit, but instead of that, this is excellent blog. An excellent read. I will certainly be back.

Post A Comment